21st Century Public Service
The place to find the 21st Century Public Servant research by Catherine Mangan and Catherine Needham and see how it’s being applied in public services.
The Core Research
21st Century Public Servant
The original research. What are the qualities and aptitudes that will help public servants work well in the 21st century?
Updating the 21st Century Public Servant
This new project, due to report early in 2024, is looking at the changing roles of public servants over the last 10 years.
21st Century Councillor
Exploring the changing roles of councillors as they navigate the new century.
Councillors and Care
Researching how councillors can influence adult social care and make a difference for people receiving services and carers.
Keeping The Window Open is a report on how some public services shifted during the coronavirus pandemic, what they learnt and how they reflect on it. Blog Post here.
The Card Game
As part of the consultancy work we do with local government, emergency services and the health service we have developed a card set. It will help you explore
- Ideas
- Roles
- Implications
of thinking and behaving differently.
From the blog
- Adapting to Hyper-Austerity: New Challenges for Public ServantsThe recent warning from the County Councils Network that ‘one in ten county councils face effective bankruptcy’, is just one sign of the severe financial challenges currently facing public services. As a result, public servants find themselves grappling with ’hyper-austerity’Continue reading “Adapting to Hyper-Austerity: New Challenges for Public Servants”
- The challenge of remote workingMaybe you love it, maybe you hate it, maybe you are somewhere in between. Either way you know that remote working is here to stay. Should we be happy with how it’s going though? Are public services adapting or struggling withContinue reading “The challenge of remote working”
- Adult social care – a five-minute introduction for councillors in EnglandAdult social care is a big topic of conversation around council, cabinet and committee meetings. It’s a big proportion of the budget in top-tier councils and it may have come up through your case work. Let’s take five minutes toContinue reading “Adult social care – a five-minute introduction for councillors in England”
21st Century Public Servant 