21st Century Public Service
The place to find the 21st Century Public Servant research by Catherine Mangan and Catherine Needham and see how it’s being applied in public services.
The Core Research
Councillors and Care
21st Century Public Servant
21st Century Councillor
How do councillors shape different aspects of adult social care practice and how they an do so as effectively as possible?
This research seeks to address a gap.
What are the qualities and aptitudes that will help public servants well into the 21st century?
Understanding and identifying these is the focus of our research.
Councillor. With interviews across 50 elected members, we revealed a range of approaches which are helping them navigate this changing century.
Keeping The Window Open is a report on how some public services shifted during the coronavirus pandemic, what they learnt and how they reflect on it. Blog Post here.
Partners in Practice
Exploring how to apply the principles in the real world of local government.
The Card Game
As part of the consultancy work we do with local government, emergency services and the health service we have developed a card set. It will help you explore
- Ideas
- Roles
- Implications
of thinking and behaving differently.
From the blog
- Fostering a culture of innovation and coproduction for adult social careOne of the challenges for executive councillors, involved with adult social care, is how to support staff to work in a person centred way. As SCIE suggest, being person centred means moving away from ‘we know best’ and instead seeingContinue reading “Fostering a culture of innovation and coproduction for adult social care”
- Is adult social care a doorstep issue for councillors?Is adult social care an ongoing conversation for councillors in their communities or is it something that only comes up occasionally through casework when things go wrong? Are councillor attitudes to social care informed by what they hear from people on theContinue reading “Is adult social care a doorstep issue for councillors?”
- What helps with councillor learning and development?A key part of our research project is to develop, run and evaluate some materials and sessions that will help support councillors to make a difference to adult social care. While the content will come out of our research, laterContinue reading “What helps with councillor learning and development?”
21st Century Public Servant 